FAQ’s

Most frequently asked questions

Shopping Basics

We offer a variety of shipping methods to suit your needs, including standard, expedited, and express shipping. Whether you need your order quickly or prefer to save on shipping costs, we have an option that works for you. We use trusted carriers such as Royal Mail, Evri, and DGL to ensure your package arrives safely and on time.

We strive to provide the best service possible. Our shipping policy ensures prompt and reliable delivery of your purchases. If you’re not completely satisfied with your order, our return policy allows you to return items within 15 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

Yes, we proudly ship internationally! Our global shipping options ensure that no matter where you are, you can enjoy our products. Shipping rates and delivery times vary based on your location and the shipping method chosen at checkout.

Payments

We accept Visa, MasterCard, American Express, Discover, and PayPal. Our secure payment processing ensures your information is protected.

Yes, we accept international credit cards. Our secure payment gateway can process transactions from credit cards issued outside of the United States.

Shipping & Returns

To return a purchase, contact our customer service team to get a return authorization number and instructions. Ensure the item is in its original condition and packaging. Once we receive your return, we will process your refund or exchange.

Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to the original form of payment used for the purchase.

If you need to cancel or change your order, please contact our customer service team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. If the order has already been shipped, you may need to follow our return policy.

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